Privacy policy

Bordeaux Gusto places particular importance on protecting your personal data and respecting your privacy.

This privacy policy explains what personal data may be collected when using the website Bordeaux Gusto, why it is used, how it is protected, and what your rights are.

1. Data controller

The controller for the personal data collected on this website is:
Bordeaux Gusto — Daniela Augusteau, sole trader
21 rue Saint-Jean, 33140 Villenave-d’Ornon
E-mail: info@bordeauxgusto.com
SIRET: 107 006 942 00018

2. Personal data collected

Depending on your use of the website and your exchanges with Bordeaux Gusto, the data likely to be collected includes in particular:

• surname and first name;
• e-mail address;
• telephone number;
• information relating to your request or visit project;
• number of participants;
• preferred dates and information necessary for organising the service;
• information necessary for invoicing and payment;
• exchanges and correspondence with Bordeaux Gusto.

On this website, the contact form only collects what you enter into it: first name, surname, e-mail address, telephone number, type of request, group size, preferred dates, your message, and your choice of whether or not to receive our news. The form prepares an e-mail that you send yourself from your mail client: nothing is stored on this website.

Bordeaux Gusto only collects the data necessary to manage your request and carry out its services.

3. Purposes of collection

Your data may be used to:

• respond to your requests for information;
• prepare and manage quotes and bookings;
• organise and provide wine-tourism services, transfers, and tailor-made experiences;
• communicate with you before, during, and after the service;
• issue invoices and ensure payment tracking;
• comply with accounting, tax, and legal obligations applicable to the activity;
• ensure customer relationship management.

If you have ticked the box provided for this purpose in the contact form, and only in that case, your contact details are also used to send you our news (offers, updates, greetings). You can withdraw this consent at any time by writing to us or via the unsubscribe link included in each mailing.

Your data is not used for commercial purposes other than those to which you have consented.

4. Legal basis for processing

Depending on the situation, the processing of your data is based in particular on:

• the performance of a contract or pre-contractual measures, when you request a quote or book a service;
• compliance with legal obligations, particularly in accounting and tax matters;
• your consent, when required, notably for commercial communications;
• the legitimate interest of Bordeaux Gusto when processing is necessary for managing its activity and its relationship with its clients and partners.

5. Recipients of the data

Your data is primarily intended for Bordeaux Gusto. It is never sold or passed on.

It may also be shared, when necessary for the performance of the service or compliance with a legal obligation, with certain service providers or partners involved in organising the service, such as:

• wine estates and places visited;
• restaurants or other service providers booked as part of your programme;
• technical service providers necessary for the operation of the website;
• payment services;
• accounting, invoicing or administrative management service providers.

Bordeaux Gusto ensures that these third parties only use your data to the extent necessary to perform their services or fulfil their obligations.

6. Retention period

Personal data is kept for a period proportionate to the purpose for which it was collected.

Data relating to information requests and commercial exchanges may be kept for the time required to handle the request and, where justified, for a period enabling the management of the commercial relationship: three years from our last exchange if no booking is made.

Data required for invoicing and accounting purposes is kept for the applicable legal retention periods.

When you withdraw your consent to the use of your data based thereon, Bordeaux Gusto shall cease the processing in question, without prejudice to any legal obligations requiring their retention.

7. Your rights

In accordance with applicable data protection regulations, and subject to the conditions laid down therein, you notably have the right:

• to access your personal data;
• to rectify inaccurate or incomplete data;
• to erase your data;
• to restrict processing;
• to object to certain processing operations;
• to withdraw your consent where processing is based thereon;
• to the portability of your data where this right applies.

To exercise your rights, you may contact Bordeaux Gusto at the following address: info@bordeauxgusto.com.

A request may be accompanied by proof of identity where necessary to prevent disclosure to an unauthorised person.

You also have the right to lodge a complaint with the Commission nationale de l’informatique et des libertés (CNIL, cnil.fr) if you consider that your rights are not being respected.

8. Cookies

This website does not place any advertising cookies or audience measurement trackers. The WhatsApp button redirects you to the WhatsApp service, which is subject to its own privacy policy.

9. Security

Bordeaux Gusto implements appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration or disclosure.

. However, no electronic transmission or storage system can guarantee absolute security.

10. Transfer of data outside the European Union

The website is hosted by Infomaniak Network SA, Rue Eugène-Marziano 25, 1227 Les Acacias (Geneva), Switzerland. The website data is stored in Switzerland, a country recognised by the European Commission as providing an adequate level of protection for personal data. Certain other technical service providers used by Bordeaux Gusto may be established outside the European Union or process certain data from a country located outside the European Union.

Where this is the case, Bordeaux Gusto ensures that transfers are carried out in accordance with applicable regulations and benefit from appropriate safeguards.

11. Modification of the privacy policy

Bordeaux Gusto may amend this privacy policy to reflect changes in its business, tools or regulations.

The applicable version is the one published on the website at the time of consultation.

Clients and visitors located in Brazil

Bordeaux Gusto welcomes an international clientele. When the provisions of Brazilian personal data protection legislation, notably the Lei Geral de Proteção de Dados Pessoais (LGPD), apply to data processing, Bordeaux Gusto undertakes to process personal data in accordance with the applicable requirements of such legislation, in addition to the European and French framework governing its activity.

Data subjects may exercise their rights regarding their personal data by contacting Bordeaux Gusto at the following address: info@bordeauxgusto.com.

Last updated: 21/10/2026.