Terms and conditions

Terms and conditions of sale and services.

Who are we?

Bordeaux Gusto specialises in designing immersive experiences at the heart of the great Bordeaux wine-producing regions. Our excursions are entirely private. Carefully selected tours and tastings, tailored to your desires and pace, to help you discover Bordeaux through sharing and authenticity. For your comfort, we can organise your transfers from the airport or private aviation terminal to your hotel in Bordeaux, with your private driver.

While Bordeaux remains our land of expertise, we also offer tailor-made itineraries in France and abroad.

Contact

Daniela Augusteau, founder of Bordeaux Gusto.
Telephone: +33 7 66 97 67 74
E-mail: info@bordeauxgusto.com

Service description

The services offered are exclusively private: groups are never mixed.

Rates are valid for 1 to 8 participants inclusive and include private transport with accompaniment; beyond this, additional private transport fees will apply (upon quotation). Prices in Euros — VAT not applicable, art. 293 B of the CGI.

Details of the experiences are presented on the Our experiences page.

What is included and not included

The rate includes private transport, accompaniment with interpretation, local expertise, as well as the creation and organisation of your itinerary.

Anything not mentioned in the programme is not included: fees for visits, tastings, activities, meals and personal expenses.

Additional fees

Daily rates are established for a pick-up departing from Bordeaux. Travel fees may apply for any pick-up outside the Bordeaux urban area, or for any extension of tours, modifications to the itinerary or addition of destinations beyond the perimeter included in your package:

• extra hours, in the event of an itinerary extension;
• extra kilometres, beyond the distance included in the chosen package.

For services outside the region requiring prolonged travel, meal and/or accommodation expenses for the driver may also apply, according to the conditions communicated at the time of booking. The amounts are specified in the quotation.

Private transfer

Transfer departing from or arriving at Bordeaux (airport or private aviation terminal), for a journey of up to 25 km and 1 hour of travel. Beyond Bordeaux Métropole, travel fees may apply.

Booking conditions

All requests must be made in writing. In order to guarantee you a personalised experience, and direct you towards the experience best suited to your expectations, please provide us with the following information regarding your excursion request:

• first and last names of participants;
• postcode / country of residence;
• client's telephone number;
• number of participants;
• preferred language;
• hotel where you will be staying in Bordeaux;
• exact dates of the tours;
• duration and type of tour desired (Cuvée Réserve, Cuvée Premium, La Route des Vins, Vignes & Saveurs, Vins & Patrimoine, Vignes & Océan);
• your special requests: appellation, type of château, lunch…;
• allergies and dietary requirements to be reported to us;
• disability / important information to provide us with.

Bordeaux Gusto as we are regularly accompanying our clients in the field, we are not always able to answer requests during the day. For any request concerning a service on a near date, we make every effort to reply to you as soon as possible.

Upon receipt of your request, we will send you a detailed quotation. Once the booking is confirmed, we proceed with bookings at the châteaux and restaurants to be visited.

Booking and payment conditions

For any confirmation, a deposit of 30 % will be required in order to guarantee the date and desired service. The booking is considered firm and definitive upon receipt of the payment for the booking fees.

Payment can be made via a secure payment link, by bank transfer or via PayPal. Payment fees of up to 5 % may apply for payments made via PayPal. The remaining balance can be paid directly on-site on the day of the tour in cash, or by bank card via SumUp. Payments by cheque are not accepted.

Cancellations and service postponement

Cancellation by the client

Depending on the notice period between the cancellation and the date of the service, the following scale applies:

• more than 7 days before the service: full refund of the deposit;
• from 7 days to 48 hours before the service: 70 % refund;
• from 48 hours to 24 hours before the service: 50 % refund;
• less than 24 hours before the service: the service is 100 % due, no refund.

The percentages apply to the total amount of the service indicated in the quotation. The sums already paid, including the deposit, shall be deducted from the remaining amount due.

Refunds are issued excluding any applicable bank charges.

Cancellation by Bordeaux Gusto

Bordeaux Gusto reserves the right to cancel a service in the event of force majeure, exceptional weather conditions, unavailability of an establishment or partner service provider, or any circumstance beyond its control making the service impossible or dangerous.

In this case, Bordeaux Gusto will offer, as far as possible, a replacement solution or a postponement to a later date. Failing a solution accepted by the client, the sums paid for the unperformed service will be refunded.

Service postponement

Where circumstances permit, Bordeaux Gusto may offer to postpone the service to a later date, depending on the availability of the client and the various service providers concerned.

Right of withdrawal

In accordance with Article L221-28 12° of the French Consumer Code, the right of withdrawal does not apply to transport services and leisure activities provided on a specific date or according to a specific periodicity. As Bordeaux Gusto services are booked for a specific date, they do not benefit from the right of withdrawal.

Vehicle and capacity

Services are carried out with a Toyota Proace Verso Extra Long vehicle, accommodating from 1 to 8 participants.

Beyond 8 participants, additional fees may apply. A suitable means of transport may then be offered by calling upon trusted partners specialised in private transport.

It is strictly forbidden to eat and drink in the vehicle, with the exception of the water made available to you. Any cleaning made necessary by the behaviour of the clients, and entrusted to a professional cleaning service, will be invoiced as an extra.

It is also strictly forbidden to smoke in the vehicle, including electronic cigarettes.

Tour languages

French \/ English \\/ Portuguese \/ Spanish.

Please do not hesitate to let us know if you would like the experience in another language: we can provide an interpreter for your visits. Additional charges will apply.

Tastings

Tastings are strictly reserved for adults of legal drinking age. Excessive consumption of alcohol is dangerous for your health, please drink responsibly.

Client delay and no-show

In the event of a delay on the part of the client, please notify us by telephone or in writing.

As the visits are private and by appointment, a delay of more than 15 minutes may result in the estate refusing to receive us, so as not to penalise the following clients. Bordeaux Gusto cannot be held responsible for the consequences related to the client's delay.

The wine estates offer complete visits including history, terroir, work in the vineyard and cellar, as well as a tasting. These services are inseparable and cannot be reduced to a simple tasting.

A maximum waiting time of 30 minutes is tolerated from the pick-up time agreed upon at the time of booking. Beyond these 30 minutes, 1 additional hour will be billed according to the current rate, subject to the availability of Bordeaux Gusto, the wine estates and restaurants, and the possibility of maintaining the schedule of the service.

Visits, tastings and services offered by wine estates and other partner service providers are subject to their own operating conditions. Bordeaux Gusto cannot be held responsible for any modification, cancellation or unavailability beyond its control.

In the event of a client's no-show without prior cancellation, the service will be considered as cancelled by the client and the cancellation conditions set out in these terms and conditions will apply.

Photography and image rights

The photographs and illustrations presented on the website, brochures and commercial materials of Bordeaux Gusto are non-contractual and provided for illustrative purposes only. They do not guarantee that the locations, estates, vehicles, meals or services presented correspond exactly to those offered during the booked experience.

Photographs depicting individuals are published with their consent and, where necessary, with their image release authorisation.

Liability

We cannot be held responsible in the event of loss of personal effects and luggage left in the vehicles. Luggage remains under the responsibility of the clients. Bordeaux Gusto cannot be held responsible for their loss or damage, except in the event of fault directly attributable to it. Bordeaux Gusto is covered by professional liability insurance.

Similarly, we cannot be held responsible for poor traffic conditions caused by traffic accidents, strikes or cases of force majeure.

Insurance

Clients are advised to have their own insurance coverage (third-party liability, cancellation).

Acceptance of the terms and conditions of sale

Any booking of a service Bordeaux Gusto implies full awareness and unreserved acceptance of these Terms and Conditions of Sale.

These terms and conditions are sent to the client as an email attachment prior to any booking confirmation. Confirmation of the booking and payment of the deposit constitute acceptance of these Terms and Conditions of Sale.

Applicable law and disputes

These terms and conditions of sale are subject to French law. In the event of a dispute, the client must first submit a written complaint to Bordeaux Gusto (info@bordeauxgusto.com) in order to seek an amicable resolution. Failing an agreement, the matter shall be brought before the competent courts in accordance with standard legal rules.

Legal information

Bordeaux Gusto is the trading name of Daniela Augusteau, sole proprietorship, 21 rue Saint-Jean, 33140 Villenave-d’Ornon · SIRET 107 006 942 00018. See also the legal notice and the privacy policy.

Last updated: 21/10/2026.